Your Information Stays Safe With Us
Privacy Policy
Your Data, Your Rights
A clear, honest look at how we manage the information you share with us.
Privacy Policy
Effective Date: 8/25/2026 At Air Quality Express, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website.1. Information We Collect
We may collect the following types of information:- Personal Information: Name, email address, phone number, and mailing address when you contact us or request services
- Usage Data: IP address, browser type, pages visited, and time spent on our website
- Cookies: Small data files stored on your device to improve your browsing experience
2. How We Use Your Information
We use your information to:- Respond to your inquiries and provide customer service
- Process service requests and appointments
- Send updates, promotions, and newsletters (with your consent)
- Improve our website and services
- Comply with legal obligations
3. Mobile Information and Text Messaging
If you give us your mobile number, we use it to contact you about your inquiry, estimate, appointment, service, and billing, including by text message. Some messages are sent automatically, and our AI scheduling assistant may exchange text messages with you to book or reschedule an appointment. We do not send promotional or marketing text messages. You can stop text messages at any time by replying STOP, and you can get help by replying HELP or calling (832) 781-0105. Message frequency varies and message and data rates may apply. See our Terms of Service for the full text messaging terms. We share your mobile number with the messaging service providers who deliver these messages on our behalf, and only for that purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:- Service providers who assist in operating our website or conducting our business
- Legal authorities when required by law or to protect our rights
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.7. Your Rights
You have the right to:- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications